September 2013: There are several issues currently preventing RefGrab-It from working smoothly for Canadian users. If you are having trouble using RefGrab-It, we highly recommend you use the direct export and manual import features on most databases until these issues have been resolved.
In general, the bookmarklet (for Internet Explorer or Firefox) works better than the plug-in.
If you're using RefGrab-It off-campus, you may run in to a known error. There is no RefGrab-It workaround, and you should try to export citations using RIS or BiBTeX format or use another citation manager.