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Frequently Asked Questions: Robarts Library Curbside Pickup Service

How long do I have to pick up my book after receiving an email that it's ready?

You will have 14 days after receiving your pickup notice.   

Can alumni and other external borrowers use the Curbside Pickup Service?

Alumni and external borrowers may contact reader.reg@utoronto.ca with questions about the Curbside Pickup Service.

What if the book I need is checked out to someone else or not on the shelf? 

For reasons of health and safety, we cannot recall books at this time. Many books that were on loan when the COVID-19 pandemic emerged have not been returned as due dates have been extended until the end of the term. Some books have been returned but have not yet been re-shelved because library staff have been working remotely for their safety. We will do our best to provide the books you request, but there may be some books that we are unable to provide access to at this time.  

How fast is this service? 

Pickups will usually be available within 2-5 business days. If the service is very popular, it may take longer.  

How will physical distancing be maintained? 

Library users coming to get their Curbside items will line-up outside the south St. George Street entrance to Robarts Library (Fisher Library side). Library staff will permit up to three people at a time inside the building to pick up their books. One library staff member will be inside the building at the pickup location. One  security staff member will monitor traffic. Everyone will be required to maintain 2 metres of physical distance from one another. Spacing will be indicated by floor decals.  

Can I request books from other libraries through the curbside pickup service? 

Currently, you can request books housed in Robarts Library stacks and storage locations, and other participating libraries for pickup at Robarts Library. UTM Library and UTSC Library are offering curbside pickup service for items in their collections. For updated information on other library locations, please visit their individual websites. 

What if I use a mobility device and need to use the accessible entrance to pick up my books? 

When you place your request through the library catalogue, you will be prompted to indicate if you need to make accessibility arrangements. If so, we will arrange to bring your books out to you at the main St. George street entrance at street level.   

Is there a limit on the number of books I can request through the curbside pickup service? 

There is no limit, except the limit normally associated with your library account.  

Can I request journals, course reserve books, government publications, reference materials or books that have not yet been catalogued? 

Curbside pickup is not available at this time for course reserves, journals, government publications, reference materials, and uncatalogued items.

What if I need to request a volume from a multi-volume series? 

The request form will prompt you to indicate this.  

Can people return books to Robarts Library? If so, can other U of T library books be returned as well, or just Robarts Library books?  

Yes, all books can be returned to Robarts Library. 

Will books checked out using the Curbside Pickup Service be due at the end of the term?

Curbside Pickup Service items are loaned for the length of a term. For faculty, who have 6-month loan privileges, due dates are longer.