The Help Desk supports the University of Toronto's institutional email services for Students, Faculty, Librarians and Staff. Under Other UofT Email Services, you can find information on other email services at the University of Toronto, not all of which are officially supported by the Information Commons Help Desk.
UTmail+ — UTmail+ is the email and calendar service for students at the University of Toronto. New students get a UTmail+ account when they activate their UTORid.
UTmail+ — UTmail+ powered by Office 365 is the comprehensive online e-communication and collaboration service for faculty, librarians and staff.
Alumni Email Services — As an alumni of the University of Toronto, you are eligible for an alumni account. If you graduated after June 2012, you are eligible for a UTmail+ alumni account (ends in @alum.utoronto.ca). Those who graduated before June 2012 can get a Gmail hosted alumni account (ends in @alumni.utoronto.ca).
Shared mailboxes — University departments and organizations can obtain a generic email address in the form of something@utoronto.ca (e.g. geography@utoronto.ca).
Student groups — Email addresses are not available through central IT or Student Life. Societies and/or course unions wishing to have a U of T email account should connect with their local departmental contacts. Student groups should contact Ulife directly for guidance about communication tools available to them.
Other email services — Different departments and faculties have @something.utoronto.ca email address that they offer to students, staff and faculty. For example, Rotman uses @rotman.utoronto.ca If you need support with an email address other than @utoronto.ca, @mail.utoronto.ca, or @alum.utoronto.ca you need to contact the appropriate department/faculty.
If you are using up most of the 50 GB allotted to you in your mailbox, Microsoft 365's In-Place or Online Archive is a good way of cleaning up your mailbox while still retaining archived messages. This feature needs to be requested by creating a ticket in the Enterprise Service Centre (ESC). on the Get Help page, choose End User Computing, Microsoft Office 365 Applications and Outlook.
As of October 15, 2020, the University will implement changes to enhance security of Microsoft 365 users. TLS 1.0 and 1.1 will no longer be supported and the University of Toronto’s information technology teams will be working towards disabling them. Microsoft will only offer support for TLS 1.2.
This may cause issues when attempting to connect to Office 365 from certain devices/apps. The following are some common clients that will not work after the change:
U of T's license with Microsoft for the UTmail+ service for Faculty, Staff and Students is Microsoft 365 Education A1 Plus, which currently includes the following features:
If you want to change your individual email address (firstname.lastname@mail.utoronto.ca OR firstname.lastname@utoronto.ca), you will be able to change the firstname part only.
ITS offers a service for machines and devices such as switches, data appliances, power bars, photocopiers, etc which need an SMTP server in order to send email. It is recommended that users do not use their own, personal UTORmail SMTP settings for such devices.
To prevent unauthorized email from being sent, the service will only accept mail from a list of approved IP addresses. Departmental technical support staff must register IP address(es) with the service in order to use it.
COVID-19 Resources