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Email and Office 365 – UTmail+

The Help Desk supports the University of Toronto's institutional email services for StudentsFaculty, Librarians and Staff. Under Other UofT Email Services, you can find information on other email services at the University of Toronto, not all of which are officially supported by the Information Commons Help Desk.

Student Email

UTmail+ — UTmail+ is the email and calendar service for students at the University of Toronto. New students get a UTmail+ account when they activate their UTORid.

Faculty, Librarians and Staff Email

UTmail+ — UTmail+ powered by Office 365 is the new comprehensive online e-communication and collaboration service for faculty, librarians and staff. 

Other UofT email Services

Alumni Email Services — As an alumni of the University of Toronto, you are eligible for an alumni account. If you graduated after June 2012, you are eligible for a UTmail+ alumni account (ends in @alum.utoronto.ca). Those who graduated before June 2012 can get a Gmail hosted alumni account (ends in @alumni.utoronto.ca). 

Shared mailboxes — University departments and organizations can obtain a generic email address in the form of something@utoronto.ca (e.g. geography@utoronto.ca).

Student group email service — Email addresses can also be created for student groups. Student groups should contact Ulife directly for guidance about communication tools available to them.

Other email services — Different departments and faculties have @something.utoronto.ca email address that they offer to students, staff and faculty. For example, Rotman uses @rotman.utoronto.ca If you need support with an email address other than @utoronto.ca, @mail.utoronto.ca, or @alum.utoronto.ca you need to contact the appropriate department/faculty.

In-Place Archive (aka Online Archive on desktop app)

If you are using up most of the 50 GB allotted to you in your mailbox, Office 365's In-Place or Online Archive is a good way of cleaning up your mailbox while still retaining archived messages. This feature needs to be requested by creating a ticket in the Enterprise Service Centre (ESC). on the Get Help page, choose End User Computing, Microsoft Office 365 Applications and Outlook.

Changes to security features for Office 365 may impact older devices/apps 

As of October 15, 2020, the University will implement changes to enhance security of Office 365 users. TLS 1.0 and 1.1 will no longer be supported and the University of Toronto’s information technology teams will be working towards disabling them. Microsoft will only offer support for TLS 1.2.

This may cause issues when attempting to connect to Office 365 from certain devices/apps. The following are some common clients that will not work after the change:

Requesting an IP address for a device such as a photocopier, switch, etc.

ITS offers a service for machines and devices such as switches, data appliances, power bars, photocopiers, etc which need an SMTP server in order to send email. It is recommended that users do not use their own, personal UTORmail SMTP settings for such devices.

To prevent unauthorized email from being sent, the service will only accept mail from a list of approved IP addresses. Departmental technical support staff must register IP address(es) with the service in order to use it.