Other Information

If you experience bad sound or poor playback in MyMedia videos, try the following troubleshooting steps before contacting the Help Desk:

If you don't have an active UTORid you can follow these simple steps to order your transcript.

1. Go to https://transcripts.utoronto.ca/.
2. Scroll down to Ordering Methods.
3. Look for Don’t have ACORN access? Order your transcript HERE.
4. Click on HERE.
5. Click Create Account and follow the steps.

• It may take up to 2 hours for you to receive a confirmation after uploading a video. If you still haven't received a message after that time, see other possible issues below.
   
• MyMedia has to process any videos that are uploaded. It may still need to finish processing yours. You can log into your MyMedia account to check the status of the video.  
   

The University of Toronto Students' Union (UTSU) has a fax machine available for student use. Fees are charged on a cost recovery basis. Contact UTSU for more information

If you require a certification of degree, this can be obtained through the Office of Convocation.

If you require information about transcripts, see the UofT Transcript Centre site.

The Information Commons Help Desk does not offer technology training services. However, training is available from other University of Toronto departments.

The Centre for Teaching Support and Innovation (CTSI) offers a range of training services for faculty members which cover a range of topics on teaching, learning and pedagogical issues.

You can convert any Microsoft document file (eg. Word, Excel or Powerpoint) into a PDF file. You may convert your thesis, essay or any other document into a PDF file with the following instructions.

If you are an active member of CUPE 3902 or were a member at any point in the last 3 months, your pay statements are available online at Employee Self-Service for non-appointed / casual employees.

You can convert any Microsoft document file (eg. Word, Excel or Powerpoint) into a PDF file. You may convert your thesis, essay or any other document into a PDF file with the following instructions.