Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM
Our recent migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).
There have been sporadic reports of EOP generating spam false positives (legitimate messages marked as spam and delivered to the “Junk Email” folder instead of “Inbox” folder) . The service will improve its accuracy over time as it learns about our communication patterns but you can take the following steps to help:
