Spam, Virus Protection and Phishing Avoidance

Our recent migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives (legitimate messages marked as spam and delivered to the “Junk Email” folder instead of “Inbox” folder) .  The service will improve its accuracy over time as it learns about our communication patterns but you can take the following steps to help:

What is email fraud?

On mail.utoronto.ca you can report the message and move it to the junk mail folder.

1. Click the three dots (…) at the top right hand of the message.

   

Remember, the University of Toronto will never ask for your password via email. If you receive a suspicious email containing a link requesting your UTORid and password please report it. If you are unsure, call the Help Desk for assistance.

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