Can external borrower library cards be loaded with TBucks or do card-holders need to purchase a Guest Card?
Users with library cards but no UTORid will need to purchase Guest Cards for printing and photocopying.
Your TCard is more than just your ID or Library card. With TCard+ now available at the St. George Campus, students, faculty and staff can& swipe and pay using an existing TCard for goods and services across the St. George and Scarborough campuses of the University of Toronto.
The TCard webpage has detailed information about how TCards, activations and getting email accounts are being handled during the closure due to COVID-19.
The Help Desk can assist with lost SAKs, or issues with your UTORid and password with regards to any TCard questions. Please visit the TCard website for other information.
TCard+ allows you to load funds online, check transaction history and view account statements. Get started on the TCard+ eAccounts Sign In page.
Your TCard is accepted as a form of payment at food outlets, vending machines, printers, photocopiers, the U of T Bookstore and much more! See the TCard+ website or a full list of merchants.Additional questions and answers about the TCard+ system are available at: https://tcardplus.utoronto.ca/faq/.
Do you have questions that are not answered here or on the TCard+ site? Please contact Glen Morales, Library Operations, g.morales@utoronto.ca.
Users with library cards but no UTORid will need to purchase Guest Cards for printing and photocopying.
If a TCard is lost or stolen, the balance in your TBucks account is protected from the time the card is reported missing. Since funds will be saved to your online account instead of the chip on your TCard, balances from lost or stolen cards will be automatically transferred within 24 hours of the replacement card's issuance.
TCard+ Guest Cards will replace the old Visitor Cards. Users with old Visitor Cards can have their remaining balance transferred to a new Guest Card at the Reader Registration Desk at Robarts Library (second floor), at no cost.
The balance remaining on your TCard when we transition to the TCard+ service can be transferred to your new TCard+ account and become TBucks. Please visit the Reader Registration Desk at Robarts Library to have your balance transferred.
Guest Cards (previously called Visitor Cards) can be purchased from Guest Card & Cash Loading Stations at Robarts Library and the Gerstein Science Information Centre, or at the service desk at other libraries, for $5. This initial purchase dispenses a guest card with $4.25 on it. Users can load additional funds to the card online or at Guest Card & Cash Loading Stations in minimum increments of $5.
If you are experiencing trouble using your card please follow the following steps:
You will swipe (rather than insert) your TCard or Guest Card in the new card readers at the printers and scanner/photocopiers.
You can add funds (TBucks) to your TCard online 24/7 at: https://tcardplus.utoronto.ca/.
Newly issued TCards will be enabled in the TCard+ system by 8 am the following day, at which time funds may be loaded online or at a Guest Card & Cash Loading station at Robarts Library or the Gerstein Science Information Centre. In the interim, library staff will print or photocopy documents for users with newly issued TCards at no cost. Please visit the print station on the first floor of Robarts Library for assistance.
No. Your current TCard will be enabled in the TCard+ system. You can access your account online at https://tcardplus.utoronto.ca/.
You will not need to set up an account. When you visit the URL above, you will be able to log in with your UTORid and password to access your account.
Guest Cards users will be able to load funds online. However, Guest Cards do not have the same online functionality as for TCard users with UTORids. It is not currently possible to view transactions and monthly statements for Guest Cards. Users will be able to swipe their Guest Card at any machine to view their balance.
Guest Cards users should keep their card number stored in a safe place. In the event a Guest Card is lost or stolen, the card holder will need to call the TCard+ Office at 416-208-2233 to have their card deactivated to protect their online funds.