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Configuring Thunderbird for UTORexchange

  1. If you are using Thunderbird for the first time, you may see the Import Wizard window. Select Skip this and use my existing email. You should then see the Mail Account Setup window. If you don't, you can add a new account by going to File > New > Existing Mail Account.
  2. Type your full name under Your name. Click Continue.

    Thunderbird Mail Account Setup

  3. Type your email address under Email address (Note: do not enter your password at this time).
  4. Click Continue.
  5. Thunderbird will gather information and display some default settings (see image below). 

    Thunderbird Mail Account Setup defaults 

    These settings must be changed.

    • Beside Incoming:
      • choose IMAP
      • Under Server hostname, type
      • Under Port, type 993
      • Under SSL, choose SSL/TLS
      • Under Authentcation, choose Normal password
    • Beside Outgoing:
      • Under Server hostname, type
      • Under Port, type 587
      • Under SSL, choose STARTTLS
      • Under Authentcation, choose Normal password
    • Change Username to your UTORid (all lowercase)
  6. Click Re-test .
  7. Click Done.

  8. Click on your Inbox in the Thunderbird window. You will be prompted for your password. Enter it and click OK.

Regarding deleted emails: by default Thunderbird moves deleted emails to the local Trash folder. This folder is not accessible from Webmail.

Further settings are required for optimum performance using Thunderbird for UTORexchange.

Note: These are the recommended settings for ensuring the smoothest experience in using Thunderbird for UTORexchange.

  1. Open Tools>Account Settings and under the UTORexchange account, click Server Settings
  2. Click Advanced.

    Thunderbird Advanced Button

  3. In the new window, uncheck Show only subscribed folders, then click OK to return to Server Settings

    Show ><br />	<br />	</li>	<li>On the left hand side, go to <b>Junk Settings</b> and uncheck <b>Enable adaptive junk mail controls for this account</b> <img mce_tsrc=

  4. On the left hand side, go to Syncronization & Storage, and uncheck Keep messages for this account on this computer.

    Thunderbird synchronization

  5. Click OK to save the settings.
  6. Click Get Mail and enter your password. You can have Thunderbird remember your password by clicking Use Password Manager to remember this password

Further settings are required after Thunderbird has downloaded all your emails and you can see all your email folders.

Note: These are the recommended settings for how Thunderbird deals with deleted message. Without these settings, you can have future quota problems. As well, if you use both Thunderbird and OWA (or Outlook/Entourage), messages you deleted in Thunderbird may still showing up in OWA. Alternative methods of handling deleted items can be found by reading Thunderbird UTORexchange: setup options for deleted emails.

  1. Open Tools>Account Settings and under the UTORexchange account, choose Server Settings. You should see Thunderbird's default settings:

    Thunderbird Advanced Button

  2. Under Server Settings, find the line that says When I delete a message: and select Move it to this folder. Select Deleted Items from the drop-down menu.
  3. Put a checkmark next to Clean up ("Expunge") Inbox on Exit and click OK to save settings.
  4. If you choose to leave Thunderbird open continuously on a computer and use OWA/Outlook/Entourage on another computer, remember to go to File>Compact Folders before using OWA/Outlook/Entourage. If you don't you will still see your deleted or moved messages in their original folder when logging in to OWA/Outlook/Entourage.
  5. Your deleted emails will be in Deleted Items and accessible from Thunderbird or any other email software. In order to empty Deleted Items, simply right-click on it and choose Empty Trash.

Thunderbird saves sent emails in a different folder than Outlook/Entourage/OWA. If you wish all sent emails to be saved in the same location, Sent Items folder, follow the steps below.

  1. Go to Tools menu and choose Account Settings...
  2. On the left side of the window, choose Copies & Folders under your account.
  3. On the right side of the window, under When sending messages, automatically: you should see Place a copy in:

    Thunderbird Exchange Sent Items settings

  4. Select Other and select your email account. You should see a list of folders, including Sent Items. Choose Sent Items.

    Thunderbird Exchange Sent Items settings

  5. Click OK to save settings.