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Information Commons Help Desk Knowledge Base

Info Commons FAQs

Help Desk News

Cyber Security Awareness Month (CSAM) is observed all over the world every October - Find out about what UofT is doing at this most critical of times - where we rely on electronic communication at a level exponentially higher than only 7 months ago.  More information on the activities you can participate in and resources you can use is available below:

Tuesday, October 6, 2020 - 4:18pm

As of October 15, 2020, the University will implement changes to enhance security of Office 365 users. TLS 1.0 and 1.1 will no longer be supported. 

This may cause issues when attempting to connect to Office 365 from certain devices/apps. Read the full article about the changes.

Friday, April 17, 2020 - 2:00pm

Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time. 
(416) 978-HELP (4357)

  Monday — Friday Saturday Sunday
Walk-in Closed Closed Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.
Thursday, September 26, 2019 - 2:17pm

There are currently 2 ways of submitting a request for assistance to the Help Desk: call us at 416-978-4357 or send an email to

All requests will be entered into the new ITS Service Centre ticketing system (, which will be assigned an incident number that looks like INC00XXXXX. This will be your reference number for all future updates on your request.

To check on the status of your request or to send followup messages, log into the ITS Service Centre and go to My Requests. Click on the link provided for that request. This will take you to a page that shows the history of your request and any interaction between you and the Help Desk. You can send messages regarding the request in this window.

If you are unable to log in, any further communication about your request can be made by calling 416-978-4357 or emailing

Wednesday, July 22, 2020 - 9:30am