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Information Commons Help Desk Knowledge Base

Info Commons FAQs

Help Desk News

The main Help Desk website has to the Enterprise Service Centre with a portal that allows you to submit a ticket through a web form, browse the knowledge base and log in to view your requests.

Go to help.ic.utoronto.ca, to get to the Help Desk portal's new main page.

New Help Desk Portal

Thursday, February 4, 2021 - 10:38am

Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time. 
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca

Victoria Day Weekend Hours

10 am - 2 pm Friday, May 21 - Saturday, May 22

11 am - 3 pm Sunday, May 23 - Monday May 24

Hours

  Monday — Friday Saturday Sunday
Walk-in Closed Closed Closed
Telephone 8:00 a.m. to 10:00 p.m. 10:00 a.m. to 2:00 p.m. 11:00 a.m. to 3:00 p.m.

Bookings

If you need our help to reset your password or activate a UTORMFA Hardware Token, set up an appointment with one of our staff on our Bookings page.

Thursday, September 26, 2019 - 2:17pm

We have received reports of a message that claims UTmail+ users have reached their email quota and need to sign in or messages will be suspended.

Do not click links in emails unless you are absolutely certain that they are not suspicious. The U of T email system will not suspend incoming messages and request that you click a link in order to receive them. For more information about phishing and other security issues, see the Security Matters website

Thursday, February 25, 2021 - 11:45am

We have received reports of a message that claims to have suspended incoming emails for you and provides a link to retrieve them.

Do not click links in emails unless you are absolutely certain that they are not suspicious. The U of T email system will not suspend incoming messages and request that you click a link in order to recieve them. For more information about phishing and other security issues, see the Security Matters website

Wednesday, December 2, 2020 - 10:49am