Skip to main content

Information Commons Help Desk Knowledge Base

Info Commons FAQs

Help Desk News

Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time. 
(416) 978-HELP (4357)

January 2021

Note: Extended Phone-in hours for Saturday, January 23: 10 am – 3 pm and Sunday, January 24: 11 am – 4 pm

  Monday — Friday Saturday Sunday
Walk-in Closed Closed Closed
Telephone 8:00 a.m. to 10:00 p.m. 10:00 a.m. to 2:00 p.m. 11:00 a.m. to 3:00 p.m.


If you need our help to reset your password or activate a UTORMFA Hardware Token, set up an appointment with one of our staff on our Bookings page.

Thursday, September 26, 2019 - 2:17pm

We have received reports of a message that claims to have suspended incoming emails for you and provides a link to retrieve them.

Do not click links in emails unless you are absolutely certain that they are not suspicious. The U of T email system will not suspend incoming messages and request that you click a link in order to recieve them. For more information about phishing and other security issues, see the Security Matters website

Wednesday, December 2, 2020 - 10:49am

The University of Toronto has moved to a full-service shared mailbox creation process. Faculty and staff will submit online requests for new shared mailboxes directly to the University’s Enterprise Service Centre (ESC), which will be processed by Information Technology Services (ITS). No additional setup is required by the requesting user, and the user will be notified once their new shared mailbox is ready.

See the article about Shared Mailbox creation for full details.

Thursday, November 19, 2020 - 11:38am

Cyber Security Awareness Month (CSAM) is observed all over the world every October - Find out about what UofT is doing at this most critical of times - where we rely on electronic communication at a level exponentially higher than only 7 months ago.  More information on the activities you can participate in and resources you can use is available below:

Tuesday, October 6, 2020 - 4:18pm