The Help Desk website will be moving to the Enterprise Service Centre with a portal that allows you to submit a ticket through a web form, browse the knowledge base and log in to view your requests.
This move is expected to take place on Tuesday, February 9. The URL will remain the same: help.ic.utoronto.ca, which will take you to the Help Desk portal's new main page.
Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time.
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca
| Monday — Friday | Saturday | Sunday | |
|---|---|---|---|
| Walk-in | Closed | Closed | Closed |
| Telephone | 8:00 a.m. to 10:00 p.m. | 10:00 a.m. to 2:00 p.m. | 11:00 a.m. to 3:00 p.m. |
If you need our help to reset your password or activate a UTORMFA Hardware Token, set up an appointment with one of our staff on our Bookings page.
We have received reports of a message that claims to have suspended incoming emails for you and provides a link to retrieve them.
Do not click links in emails unless you are absolutely certain that they are not suspicious. The U of T email system will not suspend incoming messages and request that you click a link in order to recieve them. For more information about phishing and other security issues, see the Security Matters website.
The University of Toronto has moved to a full-service shared mailbox creation process. Faculty and staff will submit online requests for new shared mailboxes directly to the University’s Enterprise Service Centre (ESC), which will be processed by Information Technology Services (ITS). No additional setup is required by the requesting user, and the user will be notified once their new shared mailbox is ready.
See the article about Shared Mailbox creation for full details.
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