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Information Commons Help Desk Knowledge Base

Info Commons FAQs

Help Desk News

We have received reports of a new phishing email that is prompting people to migrate to 2020 Microsoft Outlook Web portal.

Do not click on links in this message. Do not provide information or follow links sent to you in emails, especially when they warn you of losing access to an account if you fail to do so. This is almost always a ploy from a malicious sender to get personal information or login credentials. 

UofT in general and University of Toronto libraries in particular will not send links asking you to log into a site.  You should always navigate to services using web addresses you know rather than ones provided in an email.  

Thursday, April 2, 2020 - 12:46pm

Now that a large number of University members access on-campus desktops via remote viewing tools, thought should be given to scenarios where a recovery from a power outage is required.
Construction and building maintenance can result in scheduled and unscheduled disruptions to power.

At a minimum, steps should be taken to configure essential systems to power on automatically and avoid the need for on-site visits. See our article about configuring Dell computers to restart after a power outage for more details.

Tuesday, March 31, 2020 - 3:59pm

Help Desk Hours, Spring 2020

Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time. 

  Monday — Friday Saturday Sunday
Walk-in Closed Closed Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
Thursday, September 26, 2019 - 2:17pm

If you use Mac Mail to access your UTmail+ account, after upgrading to 10.15.4, Mac Mail will show an alert that your Exchange password is required. When you follow the prompts provided, you will see a message that it requires admin privileges and to contact the administrator. Technical staff are aware of the issue and are investigating it. In the meantime, you can use or Outlook to access your UTmail+ account.

Exchange Password Required

Admin privileges required

Wednesday, March 25, 2020 - 10:33am