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Information Commons Help Desk Knowledge Base

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Help Desk News

Fall/Spring Hours – September 30, 2019 – April 30, 2020

  Monday — Friday Saturday Sunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
Thursday, September 26, 2019 - 2:17pm

The Help Desk has received reports of problems sending messages from UTORmail accounts using desktop apps. The issue is being investigated. In the meantime, sending from Webmail should still work.

Friday, December 6, 2019 - 3:55pm

The Help Desk has received reports of problems logging in to OWA on Safari, on a Mac running Mojave. The error message below appears after the weblogin screen. Until this issue can be resolved, we recommend you use another web browser to access your account.

Error: We couldn't sign you in. Please try again.

Friday, December 6, 2019 - 3:46pm

As of Thursday, December 5, changes to the UTORexchange service will cause accounts using Outlook (desktop or mobile) to stop working. UTORexchange accounts will continue to be accessible via or apps or devices configured with IMAP or POP. 

If you are still using an email account on the legacy UTORexchange service, you can connect to it via the following IMAP settings

  • IMAP server:, using SSL on TCP port 993
  • SMTP server:, using STARTTLS on TCP port 587

If you are eligible to upgrade to UTmail+ you should self-register for migration at You will need to log in with your UTORid and password. More details are available in our UTORexchange end of service article.

Wednesday, December 4, 2019 - 1:11pm