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Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca
Thursday, September 26, 2019 - 2:17pm

UTORexchange will be decommissioned as of January 2020 and all email accounts still residing on UTORexchange will be closed and permanently deleted. 

Those still on UTORexchange who are eligible for the UTmail+ email service should register for migration as soon as possible.

If you are ineligible and want to retain your account data, you can export it from your mailbox prior to closure.

Read the full article on the UTORexchange end of service for details.

Thursday, November 7, 2019 - 2:26pm

Our July 2019 migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives. This article provides some solutions:

Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM

Thursday, August 22, 2019 - 10:42am

We have seen reports of a malicious email that claims your mailbox is failing to sync and then providing a link to retrieve messages. 

Do not click on this link. Do not provide information or follow links sent to you in emails, especially when they warn you of losing access to an account if you fail to do so. This is almost always a ploy from a malicious sender to get personal information or login credentials. 

UofT in general and University of Toronto libraries in particular will not send links asking you to log into a site.  You should always navigate to services using web addresses you know rather than ones provided in an email.

Tuesday, October 23, 2018 - 2:34pm