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Info Commons Help Desk News archive

New ITS Service Centre ticketing system used for Help Desk requests

There are currently 2 ways of submitting a request for assistance to the Help Desk: call us at 416-978-4357 or send an email to

All requests will be entered into the new ITS Service Centre ticketing system (, which will be assigned an incident number that looks like INC00XXXXX. This will be your reference number for all future updates on your request.

To check on the status of your request or to send followup messages, log into the ITS Service Centre and go to My Requests. Click on the link provided for that request. This will take you to a page that shows the history of your request and any interaction between you and the Help Desk. You can send messages regarding the request in this window.

If you are unable to log in, any further communication about your request can be made by calling 416-978-4357 or emailing

Wednesday, July 22, 2020 - 9:30am

Issue with MS Teams Video Meetings

We are currently receiving reports of people having trouble using Teams Video Meetings this morning. Symptoms include freezing and the Teams application crashing. This may be an issue affecting other organizations, not just the University. We will continue to work on getting a resolution. Thank you for your patience.

Thursday, July 16, 2020 - 9:48am

Help Desk Hours

Help Desk Hours

Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time. 

  Monday — Friday Saturday Sunday
Walk-in Closed Closed Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
Thursday, September 26, 2019 - 2:17pm