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Info Commons Help Desk News archive

Fall/Spring Hours – September 30, 2019 – April 30, 2020

  Monday — Friday Saturday Sunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca
Thursday, September 26, 2019 - 2:17pm

UTORexchange end of service coming soon

UTORexchange will be decommissioned as of January 2020 and all email accounts still residing on UTORexchange will be closed and permanently deleted. 

Those still on UTORexchange who are eligible for the UTmail+ email service should register for migration as soon as possible.

If you are ineligible and want to retain your account data, you can export it from your mailbox prior to closure.

Read the full article on the UTORexchange end of service for details.

Thursday, November 7, 2019 - 2:26pm

Solutions to address SPAM false positives Solutions to address SPAM false positives

Our July 2019 migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives. This article provides some solutions:

Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM

Thursday, August 22, 2019 - 10:42am