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Info Commons Help Desk News archive

MyMedia issues

The Help Desk has received reports of difficulty accessing videos that were embedded in Quercus, as well as some reports about problems access the interface of the application itself, after a new version of MyMedia was deployed last Friday

We believe most issues have been resolved. If you are still experiencing issues, please try the following:

  • - Close your browser session and clear your cache.
  • - Try a different browser. In some cases it seems that a different browser will resolve issues for some people.

If these do not resolve your issue, please contact us at

Monday, June 1, 2020 - 1:55pm

Information about TCards during the University Closure

The TCard webpage has detailed information about how TCards, activations and getting email accounts are being handled during the closure due to COVID-19.

The Help Desk can assist with lost SAKs, or issues with your UTORid and password with regards to any TCard questions. Please visit the TCard website for other information. 

Wednesday, April 29, 2020 - 10:22am

New Phishing emails being reported

We have received reports of a couple of new phishing emails:

  • a message that says old versions of "our Mailbox" will be closing and to click on a link to update your account
  • a message that is prompting people to migrate to 2020 Microsoft Outlook Web portal

Do not click on links in these messages. Do not provide information or follow links sent to you in emails, especially when they warn you of losing access to an account if you fail to do so. This is almost always a ploy from a malicious sender to get personal information or login credentials. 

UofT in general and University of Toronto libraries in particular will not send links asking you to log into a site.  You should always navigate to services using web addresses you know rather than ones provided in an email.  

Thursday, April 2, 2020 - 12:46pm