Skip to main content

Info Commons Help Desk News archive

Welcome to the new Help Desk Knowledge Base!

We have a new look and location, but we're still the same Help Desk!

Contact us at help.desk@utoronto.ca with any issues you have.

Wednesday, October 2, 2019 - 9:26am

Fall/Spring Hours – September 30, 2019 – April 30, 2020

  Monday — Friday Saturday Sunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca
Thursday, September 26, 2019 - 2:17pm

Solutions to address SPAM false positives Solutions to address SPAM false positives

Our July 2019 migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives. This article provides some solutions:

Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM

Thursday, August 22, 2019 - 10:42am