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Info Commons Help Desk News archive

Help Desk Hours

Help Desk Hours

Until further notice, the Help Desk will be providing support via telephone or online only. There will be no walk-in support at this time. 

  Monday — Friday Saturday Sunday
Walk-in Closed Closed Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street

(416) 978-HELP (4357)
Thursday, September 26, 2019 - 2:17pm

Changes to security features for Office 365 may impact older devices/apps

At the end of June 2020, the University will be implementing changes to enhance security of Office 365 users. TLS 1.0 and 1.1 will no longer be supported. 

This may cause issues when attempting to connect to Office 365 from certain devices/apps. Read the full article about the changes.

Friday, April 17, 2020 - 2:00pm

RESOLVED: Upgrading your Mac to 10.15.4 causes issues with Mac Mail and UTmail+

If you use Mac Mail to access your UTmail+ account, after upgrading to 10.15.4, Mac Mail will show an alert that your Exchange password is required. When you follow the prompts provided, you will see a message that it requires admin privileges and to contact the administrator. Technical staff are aware of the issue and are investigating it. In the meantime, you can use or Outlook to access your UTmail+ account.

Exchange Password Required

Admin privileges required

Wednesday, March 25, 2020 - 10:33am