Library Council
University of Toronto Central Library System

Library Council Memorandum no. 26:
Task Force on Services at a Distance, April 22, 1999

To: Library Council Members
From: M. Lee, Chair, Library Council
Re: Task Force on Services at a Distance

I. This is a task force of Library Council

II. Membership

Ex officio:

Manager, Human Resources
Head, General Reference, Robarts
Coordinator, Reference & Research, Gerstein (or designate)
Chair, Reference Services Committee
Director, Information Technology Services (or designate)

Appointed in consultation with department heads, one person from:

Access and Information (Robarts or Gerstein)
Information Technology Services
Resource Sharing (Gerstein, Robarts, or OISE)

The Chair shall be selected by the members.

III. Terms of Reference

  1. To consult widely, reviewing and evaluating existing information and reference services and delivery offered at a distance by University of Toronto libraries.

  2. To gather information concerning users' present and projected needs for services at a distance and prioritize them.

  3. To review and evaluate data from the UTLive pilot project.

  4. In light of the priorities from #2 and the outcome of #3, to consider related issues, including:
    Level and number of staff required
    Hours of service
    Training needs
    Guidelines

  5. To report to Library Council at the September 1999 meeting recommending policies and practices related to reference and information services offered at a distance.

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