As part of Robarts Library's User Services department, I manage Reader Registration services and staff. Reader Registration provides library memberships to external users, creates guest UTORids, and prints TCards for faculty, staff, and other eligible guests. The Assistant Head, User Services and I support the Head, User Services with service planning and development, the budget cycle, and staffing. Together, we work with many university partners to ensure consistent user experiences at Robarts Library. I also supervise a team of four User Services supervisors who support the loans and information desk, evening operations, study carrels, and overnight study service.