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COVID-19: Updates on library services and operations.

Curbside Pickup Service

SERVICE UPDATE:
Curbside Pickup Service requesting resumes June 11, 2021. Pickups resume June 15, 2021. Requesting procedures have changed.

University of Toronto Libraries offers a Curbside Pickup Service for print books and other materials not available electronically through the HathiTrust Emergency Temporary Access Service. This service is available for current University of Toronto students, faculty, and staff.  See also: Scan & Deliver Service.

COVID-19 self assessments: Anyone entering the library must show a 'green' Ucheck screen or self-assessment log (U of T News, Oct 26, 2020). See Health & safety 

Participating libraries  |  Hours  |  Requesting  |  Pickup & due dates  |  Accessible pickups  |  Health & safety  |  Curbside FAQs 

photo of robarts library curbside pickup service area: paper bags of books on tables and a public services staff member carrying some bags

Participating libraries

Libraries resuming Curbside service in June 2021

This table will be continuously updated as libraries rejoin the Curbside Pickup Service, indicated by their name in bold.

* Links to libraries with pick up locations other than Robarts go to that individual library's Curbside Service page.

Request items from

Pickup location*

Material that may be requested

Restart dates
Robarts Library
Robarts Library | UTM Library | UTSC Library
Books in stacks and storage		 Requesting: June 11
Pickup: June 15
Gerstein Science Information Centre Robarts Library |  UTM Library | UTSC Library Books in stacks Requesting: June 11
OISE Library Robarts Library | UTM Library | UTSC Library Books, AV materials Requesting: June 11
Architecture Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 11
Business (Milt Harris) Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 11
Centre for Criminology Library Robarts Library | UTM Library | UTSC Library Books  
Dentistry Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 28
Pickup: July 7
Earth Sciences Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 11
East Asian Library Robarts Library | UTM Library | UTSC Library Books, AV materials Requesting: June 11
E. J. Pratt Library (Victoria College)  E. J. Pratt Library Books Requesting: June 11
Pickup: June 15
Emmanuel Library (Victoria College) Emmanuel Library Books, DVDs, CDs Requesting: June 11
Pickup: June 15
Graham (Trinity College) Library Graham Library Books Requesting: June 11
Pickup: June 15
Innis College Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 14
Pickup: TBA
Kelly (St Mike's College) Library Kelly Library Books, DVDs Requesting: June 11
Pickup: June 17
Knox College – Caven Library Knox College Books, AV materials Requesting: June 11
Pickup: June 15
Law Library Law Library (Law students, faculty and staff only) | Robarts Library | UTM Library | UTSC Library Books Requesting: June 11
Pickup: June 15
Math Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 11
Media Commons Robarts Library | UTM Library | UTSC Library DVDs, Blu-rays, video games, microforms Requesting: June 11
Music Library Music Library (Music students, faculty and staff only) | Robarts Library |  UTM Library | UTSC Library Books, music scores, CDs Requesting: June 11
Pickup: June 15
New College (Ivey) Library Robarts Library | UTM Library | UTSC Library Books Requesting: TBA
Regis College Library Regis Library Books Requesting: June 11
Pickup: June 16
St Augustine's Seminary Library St Augustine's Library Books Requesting: June 11
Pickup: June 15
University College Library Robarts Library | UTM Library | UTSC Library Books Requesting: June 11
UTM Library UTM Library | Robarts Library | UTSC Library Books Requesting: June 11
Pickup: June 15
UTSC Library (including The Bridge) UTSC Library | Robarts Library | UTM Library Books, DVDs Requesting: June 11
Pickup: June 15
Downsview off-site storage facility Robarts Library  | UTM Library | UTSC Library Books, DVDs, & all other media types Requesting: June 11

The Curbside Pickup Service does not include course reserves, government publications, journals, reference materials, or uncatalogued items.

Service hours for Robarts pickup

  • Monday – Saturday: 10 am – 4 pm  |  Sunday: CLOSED
  • HOLIDAY CLOSURES:
    • July 1: Canada Day
    • July 2: Presidential holiday
    • July 3
    • August 2: Simcoe Day
    • September 6: Labour Day

How to make a request

As of June 11, there are changes to the requesting process as shown below.

  • Sign in to LibrarySearch then find your item(s). You can also find your item first, then sign in.

  • If you do not sign in, you will not be able to see the links you need to request an item through the Curbside Pickup Service

  • Go to the item's full catalogue record and look for the GET IT link. If the item has a GET IT WITH HATHI ETAS link, you cannot request it from Curbside.

  • If you have not yet signed in, you will be prompted once more to do so.

  • As long as you are signed in, you will see a link to request the item through Curbside Pickup.

  • Clicking on the CURBSIDE PICKUP link opens up a form. Use it to choose from the available pickup locations. You can add a comment. Click SEND REQUEST to complete the requesting process

  • You will no longer receive a confirmation email.

  • Once the item is ready for pickup, you will get an email at the address that the library has on file for you. If an item is not available, you will get a message saying so.

Check your request status

  • Sign into LibrarySearch
  • Click on your name in the upper right hand corner of the screen
  • Select MY REQUESTS
     

Book pickup & due dates

    Pickup window & due dates

    Pickup: Items will be held for pick up for 7 days (14 at Robarts and Kelly (St. Mike's)) from the time of your email pickup notice. Please allow up to 2 hours from the time you receive your email before arriving for pickup. 

    Due dates: Due dates of Curbside Pickup Service items are extended to the end of September 2021 OR whenever your library privileges expire, whichever comes first. Renewals are not applicable at this time.

    To check due dates: Either click on the MY ACCOUNT link on the UTL homepage – just under the LibrarySearch box – or sign in via LibrarySearch. Click on your name to see the MY LOANS link. Due dates appear next to each item charged out to you. This FAQ explains. 

    Pickup instructions

    The Robarts Library Curbside Pickup Service is only accessible via the 2nd floor south portico entrance (St George St. side, at Harbord St.) by the Fisher Library side. There is no access to Robarts Library from this space.

    Please wear a mask when you arrive, and follow these steps:  

    • Step 1: Enter through the revolving doors

    • Step 2: Pick up is contactless. Show your TCard or a piece of government-issued ID to library staff from the marked distance

    • Step 3: Collect your books, which will be packaged in a paper bag labeled with your name 

    • Step 4: Exit through the Harbord St.-side revolving doors

    Accessible pickups

    • If you are unable to climb the stairs to get to the Robarts Library Curbside Pickup desk, you may book a day and time so staff can meet you at the bottom of the stairs to give you your materials
       
    • A link to the booking form is provided in the email you will receive confirming that your requested items are ready for pickup
       
    • This service is specifically intended to support users who cannot climb the stairs to the Robarts Library Curbside Pickup desk
       
    • No appointments are necessary for all other users who are able to enter during normal Curbside Pickup hours

    Health & safety measures

    The health and safety of our staff and library users is our highest priority. To make curbside pickup as safe as possible, we have implemented the following health & safety measures.   

    Questions?

    Check these Curbside Pickup Service-related FAQs.

    – Updated June 17, 2021