Library FAQs | University of Toronto Libraries

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How do I import an article citation into Refworks?

Why do I get a message that says “Sorry, this eBook is in use” when I try to access an ebook from EBSCO’s ebook collection?

Can you give me permission to publish an excerpt/photograph from a book at your library?

Which citation management program should I use?

How can I find psychological tests and measures?

How do I find Primary Sources as an humanities student?

Who can I contact to discuss my overdue fines?

I found a book in the catalogue at "UofT Schools". What should I do?

How do I use ProQuest?

Why can't I use Wikipedia for my assignments?

How can I access Naxos Music Library off campus or from my mobile device?

Where can I find impact factors for journals?

How soon after I pay my fines online will my account be cleared?

Does the library have battery recycling stations?

What are Boolean operators? How can I use them to improve my searches?

How can I change my UTORid password?

Do you have a fax machine I could use?

Do I need a library card to borrow books?

Do you have early documents on Ontario French immersion?

Can I obtain a copy of a course outline, which was issued by the Ministry of Education?

Can I obtain a copy of an old high school course curriculum/outline? How much does it cost?

Do you have any online information about the former OAC curriculum?

How do I check out a book at Robarts?

Can I print in colour at Robarts Library?

How can I borrow multimedia equipment through the Education Commons?

Why can’t I use the stairs to get up to Robarts' stacks?

What is a circulation desk?

How can I find a book review?

How can Direct Borrowers or Research Readers access the internet?

I need help with the online fines payment system.

Why isn't a recent U of T thesis showing up in TSpace?

Can I use short term loan materials at Gerstein if I am not UofT affiliated?

The catalogue says an item is available on my campus, but I can't find it and I want to order it from another campus. What should I do?

Can you help me find a patent?

What does it mean when a book is listed as "searching"?

I can't find a book on the shelf. Is it missing?

Do I need a license for an event for students and members of the public that will include showing a movie or TV show, either for a fee or for free?

Should I put books back on the shelf?

Can I change the pickup location after I have submitted an interlibrary loan request in RACER?

I have a direct borrower's card. Can I order books from UTM, UTSC or Downsview?

I've received a cancellation notice for my intercampus delivery request. What does this mean?

Who can request delivery of items from U of T libraries to hospitals?

I've requested that an item be delivered to my hospital library. How do I pick it up?

I work at a teaching hospital and am affiliated with U of T. Can I have my hospital library order material for me?

Can you help me with my @utoronto.ca or @mail.utoronto.ca email?

I'm taking SWK4510. What's a MOLES word?

Do I need a licence to show a scene from a movie or TV show as part of a presentation to my instructor and classmates?

I will be visiting another university for study / research. Will I be able to use their network?

Where can I find newspapers online?

What is myaccess?