Library FAQs | University of Toronto Libraries

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COVID-19: Updates on library services and operations.

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I attended the 3D Printing Safety Training session. Where can I find the knowledge test to become certified?

What is the RefWorks group code for University of Toronto students?

Why do I get a message that says “Sorry, this eBook is in use” when I try to access an ebook from EBSCO’s ebook collection?

If UofT doesn't have a book or journal, how can I get it?

What is Summon/Articles search?

How do I use RefWorks?

How do I find out who has cited an article?

I mistakenly dropped a book off at the wrong library and it is still showing on my library account. What should I do?

Can I cancel my hold on a book?

Can I get an extension for an overdue item?

How do I use ProQuest?

I found a book in the catalogue at "UofT Schools". What should I do?

What should I do if I have an overdue book that I am unable to return?

Can I see a list of books I have signed out from the library?

Who can I contact to discuss my overdue fines?

Can I return an University of Toronto library book to another Ontario university library?

I am a current student, but I am having trouble logging into the online resources. Can you help?

How can I find DVDs and videos at the library?

Where is the classic catalogue?

How can I access Naxos Music Library off campus or from my mobile device?

Lately I have not been able to access UpToDate. Is something wrong?

What is an interlibrary loan?

Which citation management program should I use?

Can you give me permission to publish an excerpt/photograph from a book at your library?

How can I find psychological tests and measures?

Can I create an Excel spreadsheet table from my RefWorks data?

Why can't I use Wikipedia for my assignments?

How do I find Primary Sources as an humanities student?

Where can I find impact factors for journals?

How soon after I pay my fines online will my account be cleared?

Does the library have battery recycling stations?

What are Boolean operators? How can I use them to improve my searches?

How can I search for a specific phrase?

I am an external user. How can I get a book from Downsview?

How do I request an item from another campus?

Do you provide interlibrary loans to international libraries?

How can I change my UTORid password?

Do you have a fax machine I could use?

Do I need a library card to borrow books?

Where can I find an archived old curriculum document?

Can I obtain a copy of a course outline, which was issued by the Ministry of Education?

Do you have early documents on Ontario French immersion?

Do you have any online information about the former OAC curriculum?

Can I obtain a copy of an old high school course curriculum/outline? How much does it cost?

The book I want is in "Reference". Where is that?

What happened to the change machines?

Can I print in colour at Robarts Library?

Why can’t I use the stairs to get up to Robarts' stacks?

Can I get into Robarts' book stacks without my TCard?

Where is the periodical reading room at Robarts?